Return policy

At Boardlandiad.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward return and exchange policy. Please read the details below regarding our return and exchange process.

Return & Exchange Window

We accept returns and exchanges within 30 days of receiving your order. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging, with all tags attached.
  • Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

Please note that certain items may be exempt from returns or exchanges, including but not limited to:

  • Gift cards
  • Final sale items or clearance items

How to Return or Exchange an Item

  1. Contact Us: To initiate a return or exchange, please reach out to our customer service team at [email protected] with your order number and the item(s) you wish to return or exchange.

  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and further instructions for returning the product.

  3. Ship the Item: Once you have received your RA number, please ship the item back to us at the address provided. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

  4. Refund or Exchange: Once we receive and inspect the returned item, we will process your return or exchange. If approved, we will issue a refund to your original payment method or send you a replacement item, depending on your preference and availability.

Refunds

If your return is approved, we will process your refund within 7-10 business days of receiving your returned item. Refunds will be credited to your original payment method, and shipping costs are non-refundable unless the return is due to a mistake on our part.

Exchanges

If you wish to exchange an item for a different size or color, we will send you the replacement item once the returned item is received and processed. If the item is out of stock, you will be offered a refund instead.

Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at [email protected]. We will gladly provide you with a prepaid return label and offer a full refund or send a replacement at no additional cost.

Additional Notes

  • Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item without tracking.

Contact Information

For any inquiries or assistance regarding your return or exchange, please contact us at:

  • Email: [email protected]
  • Address: 4441 Vista Ave, St. Louis, MO 63110,US
  • Phone: (314) 673-6017

Thank you for shopping with us! If you have any questions or concerns regarding our return policy, please feel free to contact us. We are here to help!